About Us
The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County’s enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.
Mission
To Empower People to Reach Beyond...
Vision
Provide our customers with innovative solutions that are highly available, secure, and cost-effective.
Network
We support and manage the County’s wide area network focusing on providing secure and reliable wired and wireless access for voice, data, and video technologies. This includes providing the required infrastructure into all county-owned or leased buildings and data centers to meet industry codes and standards.
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Metrics
290 Routers
1126 Switches
22,800 Telephone Devices
2,343 Mobile Devices
Infrastructure
RCIT supports and maintains the data center and associated computers, storage, and data backup hardware, cloud, e-mail, active directory, identity management, help desk, and desktop support services across the County.
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METRICS: *
Number of devices we support:
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Email Accounts managed:
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10,400
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Desktop/Laptop/Mobile devices supported:
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30,800
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Annual inbound/outbound email:
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Inbound: 30,063,960
Outbound: 25,949,864
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Annual customer request for service calls to Help Desk
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124,634
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Annual service requests processed by Help Desk
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85,832
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Software
We develop, implement, and maintain enterprise and business line information systems for county customers and provide tools that enable the public to discover, interact, and participate with their government
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Metrics
220 Applications
70 Websites
1,602 Databases
3,867 SharePoint Sites
12.7M Documents
228 GIS Spatial Data Layers
1927 GIS Web Maps
Interested to see what we are doing with GIS? Visit GIS
Security
We provide 24x7x365 monitoring, incident response, compliance, and risk management to protect County information and technology assets against insider, third-party, and cyber-based threats.
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