Board of Supervisors to hire outside consultant for animal services evaluation and strategies

RIVERSIDE, Calif., Sept. 18, 2024 – The Riverside County Board of Supervisors voted yesterday to hire a consultant who will conduct a thorough, outside evaluation and provide a strategic plan for the Department of Animal Services (DAS).

The vote comes after the Board’s ad hoc on animal services identified the need to hire a recognized expert in the field of animal services and shelter operations. The Executive Office was directed to find an expert and bring the recommendation to the full Board of Supervisors. Outcomes for Pets Consulting, LLC will work closely with DAS to conduct a thorough evaluation and implement data-driven strategies aimed at increasing live outcomes and boosting operational efficiency.

“We are committed to doing everything we can to increase our live outcomes for Riverside County's pets,” said Fourth District Supervisor V. Manuel Perez. “This partnership will allow us to see the areas where we’ve done well, the areas we need to continue to build up and support, as well as the areas we need to transform.”

Outcomes for Pets Consulting, led by Kristen Hassen, brings extensive experience in providing animal services across the country. Known for expertise in animal shelter management and strategic planning, Hassen has the distinction of achieving a sustained 90 percent live outcome rate at three different shelters.

This partnership is a result of a broader effort led by a Board ad hoc committee, formed in July, to address ongoing challenges in animal services, including shelter overcrowding, veterinary care access, and staff recruitment.

“Our goal is not only to improve shelter conditions, but to also foster a positive connection with the community,” said Fifth District Supervisor Yxstian Gutierrez. “By working together, we can create lasting improvements that benefit both animals and residents.”

One of the chief deliverables in the partnership with Outcomes for Pets Consulting is a focused strategic plan to reach the objectives of the Board’s ad hoc committee, co-chaired by Supervisors V. Manuel Perez and Yxstian Gutierrez. Those goals include prevention, education, and diversion; safety and humane treatment of pets; positive connections with our communities; a healthy and capable workforce; and meaningful relationships with partners.  

The County will share updates as these efforts progress to further enhance the care and services provided to animals in Riverside County.

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