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Riverside County Pioneers One-Stop Solution for Residents in Need

February 28, 2024

From medical care and housing assistance to food insecurity and job support, finding the right help can be challenging and fragmented. The County of Riverside, however, is now creating a coordinated approach to caring for its residents by making multiple safety-net services available at single locations.

The County’s innovative approach, known as Integrated Service Delivery, or ISD, is a lifeline for residents of all ages, providing a seamless experience in navigating programs and resources.

“The ISD model illustrates the County’s commitment to creating a more efficient and compassionate support system for residents,” said Third District Supervisor and Board Chair Chuck Washington.

William Kipp, a 77-year-old veteran and resident of Murrieta, contacted Riverside County’s Office on Aging call center in need of assistance and was immediately scheduled an appointment at the Temecula Quad. Kipp completed the Whole Person Health Score assessment and ISD registration process. He also gave consent to be referred to other services and agreed to enroll in the short-term case management program, HelpLink Plus, for ongoing support.

Based on needs identified by the assessment, Kipp was linked to the Department of Public Social Services, Veterans Services and Community Action Partnership. He was scheduled one-on-one application assistance for health insurance and affordable housing.

"As a vet it's hard sometimes to ask for help,” said Kipp. “I came in needing assistance, and I was pleasantly surprised to see that my needs were understood, addressed, and met with earnestness. The biggest benefit is if I need other services in the future, I know exactly where to go and I trust those who are there to help."

The Temecula Quad is one of several pilot sites that opened recently after the County launched its first ISD location at the Riverside University Health System - Jurupa Valley Community Health Center less than a year ago. Women, Infants, and Children (WIC), Community Action Partnership, First 5, and Office on Aging make up the Temecula Quad, and visitors can receive assistance from multiple County departments.

"The new ISD location at the Temecula Quad is just one example of how this initiative is making a tangible difference in the lives of our residents, especially our seniors,” said Washington, whose district includes the Quad.

The goal of ISD is to provide a no-wrong-door approach to help people access needed resources. The new, multifaceted registration process used at all ISD sites provides a holistic assessment of the individual and determines the level of care to link residents to all available county resources.

Appointments are available at seven Integrated Service Delivery pilot sites located throughout Riverside County. Please contact your preferred site below for more information:

• Temecula Quad - Walt P. Abraham County Administrative Center, Building B, WIC, 41002 County Center Dr. B, Temecula; (951) 452-5335
• Riverside University Health System - Jurupa Valley Community Health Center, 8876 Mission Blvd., Jurupa Valley; (951) 529-3834
• Riverside University Health System - Jurupa Valley Community Health Center- WIC, 8876 Mission Blvd., Jurupa Valley; (951) 295-2237
• County of Riverside Department of Public Social Services, 201 Redlands Ave., Perris; (760) 921-5732
• County of Riverside Department of Public Social Services 1225 W Hobsonway, Blythe, CA 92225; (951) 840-0267
• Riverside University Health System- Behavioral Health Corona Wellness and Recovery Center, 2813 South Main St., Corona; (951) 737-2962
• Riverside County Probation Department, 1020 Iowa Ave., Riverside; (951) 358-7500